FAQ
Marrying Muslims is a platform dedicated to helping practicing Muslims find their life partners in alignment with Islamic principles.Our focus is on upholding Islamic values and ensuring guardian supervision in all interactions.
Practicing Sunni Muslims who are committed to marriage in accordance with Islamic principles are warmly welcomed. We embrace both reverts and those born into the faith, provided they are dedicated to upholding Islamic values.
The Wali may communicate with the third-party Wali by making a respectful introduction.
Click 'Sign Up' and complete our comprehensive Islamic-focused form. You’ll need to provide personal details, your Islamic background, Wali (guardian) contact information,and your expectations for marriage. Please ensure that you use your Wali's contact details when signing up with us, as this helps ensure that we proceed correctly when making contact.
Islamic marriage necessitates the involvement of a guardian (Wali), particularly for women.This ensures that proper Islamic procedures are followed and maintains the dignity and protection that Islam offers throughout the marriage process.
After creating your profile, you will need to complete your payment to view the Wali contact details and reach out to potential matches.
Direct communication between non-mahram without guardian supervision is not permitted to maintain Islamic guidelines. All initial contact and arrangements are made through guardians to ensure proper Islamic conduct.
Prohibited: Non-Islamic conduct includes inappropriate messages, bypassing guardian involvement, providing false information, exhibiting nonserious intentions, requesting photos, promoting yourself outside of our platform (e.g., including social media names, links, or suggestions), and any actions that violate Islamic principles.
Profiles violating Islamic guidelines will be immediately suspended or permanently banned. We take Islamic compliance very seriously and have zero tolerance for inappropriate conduct.
We do not allow the promotion of personal links, such as social media or any external sites, for security reasons and to remain within our platform's guidelines. Additionally, do not include any contact details in the sign-up fields that do not explicitly ask for them, as this is not allowed. Any user found violating these terms may be banned.
Our membership plans include two options: Free Membership and Paid Membership.
Free Membership: This option is entirely complimentary, allowing you to browse basic profile information and list your own profile to increase visibility.
Paid Membership: For a one-time fee of £50, you gain access to member contact details.
Please note that the £50 fee is regarded as a gift rather than a payment for services. This structure helps us uphold the integrity of our community while offering enhanced features to our valued members.
You can freely explore our platform with our free membership plan. Please note that once payment is made, there are no refunds. This policy is in place to ensure commitment and prevent misuse, so please review it carefully before proceeding with your payment. If you have any questions, feel free to contact us at helpmarryingmuslims@gmail.com.
Payment Methods:
We accept the following payment methods for paid memberships:
All major banks (bank transfers)
Stripe
PayPal
Payment Instructions:
If you paid via PayPal, please ensure you use the registered email address associated with your Marrying Muslims profile. If you opt to pay with a different email, kindly email us to inform us of the discrepancy and provide your registered email so we can approve your paid membership.
For payments made by card or other methods, it's essential to include the following information in any correspondence: the registered email address used when creating your Marrying Muslims profile. This allows us to quickly verify your payment and approve your membership. You may also need to provide proof of payment from your bank. To ensure a smooth process, you might be asked to verify your email address, personal details, and proof of payment for confirmation or in case of disputes.
Please note that we cannot discuss your registered Marrying Muslims account unless you are emailing us directly from the registered email address due to GDPR regulations. However, we can approve your membership status from free to paid once you provide the necessary details as mentioned above. Once you have verified which email address you would like to have the paid membership assigned to, please note that you will not be able to reassign it unless you create a new email and account and pay again. Email addresses are non-transferable.
Approval of your paid membership can take us 24-48 hours, so please keep an eye on your registered email address for updates.
If you have any questions or encounter payment issues, please contact us at helpmarryingmuslims@gmail.com. We may reach out for further information regarding payment issues.
The sharing of email accounts and any associated information is strictly prohibited. If it is determined that an email account has been shared, we reserve the right to revoke access to our services indefinitely, without prior notice or explanation. Users are responsible for maintaining the confidentiality of their accounts and must not disclose their email credentials to anyone in order to protect their accounts and ensure safety
For assistance, please contact helpmarryingmuslims@gmail.com. We are here to help with profile setup, technical issues, payment problems and general platform questions. Our typical response time is 24–48 hours.
We may be able to offer an Online Nikah service, depending on availability. For more information, please email us at helpmarryingmuslims@gmail.com .
We may be able to offer you to take your Shahadah over the phone, depending on availability. For more information, please email us at helpmarryingmuslims@gmail.com .
We may be able to offer you the chance to speak to an Imam, depending on availability. For more information, please email us at helpmarryingmuslims@gmail.com .
We may be able to offer you our Marriage Advice service over the phone, depending on availability. For more information, please email us at helpmarryingmuslims@gmail.com .
Account Limitations
- Credentials Sharing: Sharing your email address or login credentials is strictly prohibited.
- Profile Restriction: Each email address is permitted to have only one profile.
- Loss of Access: If you lose access to your registered email and forget your account credentials, you will forfeit your rights to the lifetime deal, as it is non-transferable and tied to the registered email.
- Non-Refundable Payments: All payments made are non-refundable.
- Membership Revocation: We reserve the right to downgrade a paid member to free status if we believe our terms and conditions, including the FAQ, Privacy Policy, Cookies Policy, and other terms, have been violated, without the obligation to provide evidence.